In the event of an IT meltdown Purity’s rapid reaction team can guarantee clients a response time of four hours or less.
Depending on the size of the problem we will use as many technicians as it takes to resolve matters fast and efficiently.
Even in the event of a non-critical IT failure, such as printer going down, you can still be assured that the problem will be corrected within a few hours.
It’s an alarming fact that many companies still rely on a ‘friend’ to do their IT.
Only when a major problem occurs and business grinds to a halt do many companies realise that a more professional approach is required.
At Purity we can prevent many problems happening in the first place with a simple audit of all your IT systems followed by a few recommendations where required.
Regular maintenance can make all the difference and at Purity we believe it’s often easier to prevent problems rather than solve them.
Purity IT Suport Services
Today more than ever you can’t get by without your IT systems to make it successful. IT auditing helps you to understand
• What you have
• How you are using it
• How stable your systems are
• What risks there are to your confidential data
• What more you could do with what you have
• What additional investment would allow you to achieve
Running a full time IT department is an expensive business for most companies but at Purity we can help keep your systems operating smoothly and efficiently for a fraction of the cost.
Our highly-experienced team of technicians can provide a range of support options using the latest technology and remote access. Often we can diagnose many problems before they become serious and solve any issues remotely without any need for a site visit, thereby cutting down on time, money and inconvenience.
We are always on hand for serious emergencies and our trained support staff will operate a triage system to ensure that the most critical problems are dealt with first.
The vast majority of IT problems – around 90 per cent – can usually be resolved without any need to disrupt business, incur expensive on-site visits or long delays.
Our technicians can log on to you business network through a secure system and provide remote assistance to get you back up and running in a fraction of the time it would take to send an engineer out.
In the event of an engineer being needed on site we can usually have somebody with you within hours.
Our technical experts have the skills to fix the majority of problems in-situ but if necessary can arrange for machine to be taken away for more complicated repairs.
Most IT disasters can be avoided through careful planning, investment and regular maintenance of IT infrastructures; however they do still happen.
If your business has suffered an IT emergency, then we understand you need to get up and running as soon as possible.
If you have experienced an IT Disaster then please
· contact us immediately
· do not attempt to restore/copy/move any data yourself
· if you cannot see any data on your media, then there are specialist forensic companies within the UK that we work with. They can recover the majority of data from most types of media
In the event of a complete disaster Purity will work to recover and rebuild your system as fast as possible.
If you want to review your Disaster Recovery plan then speak to us about Purity’s latest backup software which will have your server and business backup and running within 3 hours – guaranteed.
Our staff have considerable experience in IT rescue operations and possess the skills which could save your business from commercial disaster.